At PHS.lk, we strive to provide high-quality Japanese food items with complete customer satisfaction. Please read our refund and return policy carefully before making a purchase.

1. Return & Refund Period

We accept returns and issue refunds within 14 days of the purchase date. To be eligible, your return request must be made within this period.

2. Conditions for Return

• The item must be unopened, unused, and in its original unbroken packaging.

• Products that are opened, damaged, or not in their original condition will not be accepted.

• Return shipping charges will be borne by the customer.

3. Non-Refundable Items

• Promotional, discounted, or sale items are not eligible for refund or return.

• Perishable or expired items cannot be returned unless damaged during delivery.

4. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7 working days.

5. Contact Us

If you wish to request a return, please contact our support team:
📧 Email: info@phs.lk
📞 Phone: +94 77 912 3735